Studio Policies

Checking In For Class

Please be on time and check in at the front desk when you arrive. If you are more than 5 minutes late, you will not be permitted to enter the yoga room. If you have not checked in 5 minutes before class starts, you may lose your spot to someone on the waitlist if there is one.

Cancelling Your Online Reservation

Signing up for classes online is a service that we are happy to provide. When you reserve your spot online and don’t show up or cancel last minute, it takes a spot from someone who could have attended class. 

  • When you sign up for class online, you’ll be able to cancel with no penalty up to 1 hour before class starts. (Note: If you’re signed up on the waitlist and no longer want to attend, you’ll also need to cancel your reservation)
  • If you paid for class with a drop-in, class pack or limited membership and no-show or cancel less than 1 hour before class starts, you will lose your class with no refund.
  • If you have an unlimited membership and you no-show or cancel less than an hour before class starts, you will be charged an $8 late cancellation/no show fee ONLY IF we were full online and are unable to fill your spot as a result of your late-cancellation.

You can cancel your class on the website or Twisted app by Logging In To Your Account. Click on “My Account” then “My Schedule”. Then just swipe left on the class you are no longer able to attend and select cancel. Having a hard time cancelling online? Call the studio. If we aren’t able to answer, leave a message.

Disconnect

No cell phones are permitted in the yoga room. Give yourself the gift of 60-75 minutes without technology.

Don’t Miss Savasana

Savasana is the best part and you are doing yourself a disservice if you leave early. We strongly prefer that you plan to stay for the entire class, but if you absolutely have to leave class early, do so quietly and before savasana begins, so not to disrupt your fellow yogis.

Cancelling/Freezing Your Membership

Certain memberships may be paused for your convenience. 3 Month Memberships can be paused for up to 1 month. 6 Month Memberships can be paused for up to 2 Months. The Twisted Annual Membership may be paused for up to 3 months. The Twisted Monthly Membership may be paused for up to 3 months per year. There are no other pausing or extension options for other passes. We require 10 days notice to pause your membership or to cancel your automated payments. Click Here to contact us about your membership.

Cancelled Classes

Early morning (7am and earlier) classes will be cancelled if nobody is signed up 2 hours prior. Some times we also cancel classes during inclement weather. If you are signed up for a class that gets cancelled, you’ll receive and automated email and app alert. We do our best to always give 2 hours notice when cancelling classes. When in doubt, our schedule is always up to date on our website and the Twisted app.

Refunds

All class and membership sales are final and non-refundable. You may return merchandise within 30 days if it is defective OR unused and still in its original packaging. All sales on clearance items are final.

Studio FAQ